How can we help?
Write to us any time. A real person reads every email, usually within a day.
Email support
help@mimmolearn.com
In the app, Profile, Settings, Help and legal opens an email with your app version filled in.
Questions people ask
Learning
Do I need to know any sign language to start?
No. Mimmo starts from hello and builds one sign at a time. A short placement in onboarding sets your pace, and you can repeat any lesson.
Which sign language does Mimmo teach?
American Sign Language (ASL), the sign language used in the United States and much of Canada.
How long is a lesson?
Most lessons take three to five minutes. You choose a daily goal in onboarding, and the reminders follow it.
Does the app record me?
Only if you choose to. The camera works as a mirror on the signing steps. If you film a take and keep it, it is saved on your phone only and never uploaded. You can delete takes any time under Signs, Filmed.
I can't sign right now. Can I skip the camera steps?
Yes. Tap "Can't sign right now" on any signing step. Mimmo skips signing steps for the next hour.
Subscription and billing
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, choose Mimmo and tap Cancel Subscription. You keep access until the end of the period you have paid for. Deleting the app does not cancel a subscription.
Can I get a refund?
Purchases are processed by Apple, so refunds are requested through Apple at reportaproblem.apple.com. Our refund policy explains how, and when we can help.
I paid but Mimmo still asks me to subscribe.
In Mimmo, go to Profile, Settings, Subscription and tap Restore Purchases, on the same Apple ID you paid with. If that does not help, email us with the date of purchase.
Account and data
Is my progress saved if I change phones?
Yes, if you sign in (with Apple, Google or email). Your lessons, streak, stars and signs are saved to your account. Filmed takes stay on the phone that recorded them.
How do I delete my account?
In Mimmo, go to Profile, Settings, tap your name at the top, then Delete account. This deletes your account and learning data from our servers. You can also email us and we will do it for you. If you have a subscription, cancel it with Apple as well. See our privacy policy for details.
How do I turn off reminders?
In Mimmo, go to Profile, Settings, Notifications, or turn notifications off for Mimmo in your iPhone's Settings.